Nepal’s missing feedback culture

Institutions must be prepared to receive feedback and continuously strive for improvement.

Giving feedback is a powerful tool for growth and improvement in any society or organisation. In Nepal, however, there is a culture of indifference towards feedback, and many institutions fail to recognise its value. It is often misperceived as mere criticism; but in reality, it stems from personal experiences and the desire to see positive changes. It is essential to understand that feedback is given by those who have firsthand experience as customers or service users and should be acknowledged and respected. As a customer, I have provided feedback to various institutions, including restaurants, hospitals and public service offices. Unfortunately, most institutions disregard the feedback, viewing it solely as criticism. This dismissive attitude undermines the potential for growth and improvement feedback can bring.