Passengers complain of overcharging, rude riders, delays on ride-hailing apps

With festivals straining services and regulation pending, commuters say rides are unpleasant.

On August 25, a day before Teej celebrated as ‘Dar Khane Din’ or feasting day, Shristi Thapa Magar (named changed) left her scooter for servicing in Teku. Magar, who works at a handicraft store in Pulchowk, had left work late in the afternoon, bought sweets, and planned to reach the service centre by using a ride-hailing service.