What’s wrong with ISPs in Nepal? Why do they fail to respond to their customers?

Bikal Limbu, a student of St Xavier’s College in Kathmandu, has been using the internet service from a reputed internet service provider for the past six years. He pays around Rs 2,100 per month for a 40Mbps internet service.

“But, the internet is so slow these days that I cannot even attend online class sometimes,” Limbu says. He further adds he has given up online gaming as the internet lags almost every time and he gets too furious. He says he has been complaining for the past six months, but the issue still remains the same. “I called them so many times over this period that there is nothing new they can say to me,” he says.