Digital Nepal Framework Faces Challenges Despite Increased Internet Access and Digital Payments

Kathmandu. Despite a significant increase in internet access and digital literacy in Nepal, the use of digital technology for good governance and prosperity has been slow. While the reach of the internet, mobile phones, and digital technology has strengthened the digital payment system in the banking sector, the expected results in government administration and good governance, where citizens directly receive services, have not materialized. Sectors of direct public concern such as local government, health, transportation, and land reform are still struggling with traditional paper processes and complexities, forcing citizens to endure hardship.

The distribution of national identity cards, driving licenses, and services at the local level remain cumbersome and confined to traditional systems. Of those who have submitted their details, 80 percent of citizens have not yet received their national identity cards. One also has to wait for years to get a driving license. These are just two examples. There are many such instances that highlight the challenges in implementing the 'Digital Nepal' concept, which was put forward for good governance and prosperity.