'We at Daraz take transparency very seriously'

Daraz Nepal’s Chief Customer Officer Samjhana Subedi on the online marketplace’s customer care services, delivery systems and strategies to address shopper grievances.

Complaints of online shopping experiences gone wrong have been rising in Nepal as Covid-19 has reshaped the shopping behaviour of tens of thousands of urban Nepalis. Today, along with the growth of e-commerce, grouses of buyers have also surged. The Post’s Krishana Prasain conducted an email interview with Daraz Nepal’s Chief Customer Officer Samjhana Subedi to find out about the online marketplace’s customer care services, delivery systems and strategies to address shopper grievances. Excerpts: