Design digital framework

The government must digitise public service delivery not just to ensure everyone’s safety but also to be future ready.

Hundreds of thousands of applicants have been affected ever since the government suspended driver's licence applications and tests after it imposed a nationwide lockdown in March to contain the spread of the coronavirus. The Department of Transport Management has postponed the driving tests five times since then. It is yet to announce the dates to resume this basic of services, which has caused major inconvenience to the general public while snatching their right to obtaining a driver’s licence.