Make Service Delivery Efficient

Despite promises made by the political parties and successive governments to advance the public service delivery system in Nepal, the people have hardly experienced any perceptible transformation in this vital area. They often go through unnecessary hassles in the course of receiving public services. It appears that the service delivery is still in low in priority of the state. It needs no reiteration that the state has a crucial role to play in the delivery of numerous public services ranging from administrative and security to justice for every citizen and private enterprises. Customers such as citizens, residents and businesses seek to get services from the public administration. As taxpayers, they want the administration to deliver services to them in an effective, efficient, reliable and friendly manner.