Abysmal public service

A people-friendly government agency is something long overdue in Nepal.

Following the lifting of pandemic-induced restrictions and renewed interest in pursuing foreign employment, international education and travel in general, people have been thronging the passport office once again. But the authorities seem to have been caught off guard by the deluge of applications. After the authorities' decision to issue biometric passports last year , snags at various levels of the issuance process had been predicted; but despite these forewarnings, mismanagement seems rife. The long queues at the passport office are just one among countless services under government supervision in the limelight in the recent past for all the wrong reasons.