World Consumer Rights Day: Here’s why Nepali consumers are upset

Consumers are being cheated left and right, yet the government appears to be making minimal effort to address the issues.

Shraddha Shiwakoti (name changed), a resident of Kathmandu, placed an order for a kurti (a closely fitting kurti) from Surkhet-based online retailer ‘Reason Able Closet’ by making a prepayment of Rs1,760, including shipping charges, through Instagram on March 1. Surkhet is a district in the Karnali province in west Nepal.