Inside Child Helpline: A day of empathy and revelation. An eye-opening experience with young voices in need

As I entered the office of Child Helpline Children Workers in Nepal (CWIN), Tinthana, Kathmandu on a hot day, I saw Nanu Shrestha responding to a call for help. Shrestha who has been working here as a call respondent for the last 10 years responds to almost 40 calls per day. All her calls are related to problems faced by children.

Shrestha responded to the caller, a mother of an eight-day-old infant, seeking food assistance on that day. She responded to the call with humility and referred her problem to the Kathmandu metropolitan city office, which had recently taken the initiative to solve problems related to food for children.