Making digital transformation work

We need to change our mindset first. The technology will follow.

Last week, a photograph of people queuing up at the Shukraraj Infectious and Tropical Disease Hospital at Teku to get a certificate saying that they have been vaccinated filled newspaper front pages and social media posts. It was not that the people had not been given vaccination certificates, but they had been given ones that were not internationally acceptable as they did not conform to international norms, neither were they in English. In most countries, the vaccination process has been through registration online, getting appointments online and even getting certificates online. However, in Nepal, we like to ensure that the digital process does have manual intervention.