Civil Service Day Improving Public Service Delivery

Every year Bhadra 22 is celebrated as the Civil Service Day. Some even call it as Civil Service Workers’ Day. The essence of this day marks the crucial role that the civil administration plays in implementing public policies and delivering services. Nepal’s bureaucracy in general and civil service in particular, have immensely contributed towards democratising the governance, developing the country and serving the people. As many as 9,443 public offices across the nation provide a host of public services to the people. A total of 1, 37, 618 public positions have been created in the civil service alone. With the improvement in the quality of its human resources and adoption of better technology, the bureaucracy’s service delivery has also been improving significantly over the years. However, various reports show that crucial gaps still exist in public service delivery. In this context, this article is an attempt to highlight those gaps and propose some remedial measures for enhancing the delivery to match the expectations of beneficiaries.