An Open Letter to CAN and Khalti: A Heartbreaking Experience for a Devoted Nepal Cricket Fan

Dear Cricket Association of Nepal-CAN and Khalti App,

I am writing this open letter with utmost disappointment for not being able to witness the historical and much hyped inaugural game of the Nepal Premier League. I had purchased 10 tickets in Siddhartha Bank Zone within few hours of opening the sale in Khalti App (VIP tickets were sold out in the first hour). None of us were able to use any of these tickets to enter the TU Cricket ground. To our disbelief, when we reached the ground, we were first told to "redeem" the QR tickets to paper tickets. There was no prior notice that we had to do that. We lost significant time walking to ticket counter and staying in queue to get paper tickets. What's the point of QR ticket if we need to get paper ticket in this digital age?