AI Threatens Jobs in Philippines' Call Center Industry

The Philippines is known as the 'call center capital of the world,' but with the rapid expansion of AI, concerns are growing about the future of employment for millions working in its successful outsourcing industry.

For 15 years, as a single mother, Lisa earned a living by writing various content. She started writing right after finishing college. After working as a freelance writer for a few years, she took the path many young people in the Philippines follow. That is, she started working for a multinational company within the rapidly expanding outsourcing industry in the country.